Last updated: August 7, 2026
These Terms of Service (the "Terms") govern access to and use of CaseLine, a case-management and firm-intelligence software platform designed for criminal defense law firms, provided by CaseLine LLC ("CaseLine," "we," "us," or "our").
By creating an account, executing an order form, or accessing or using the Service, you and the law firm or organization you represent ("you" or "your firm") agree to these Terms.
For purposes of these Terms, "Service" means the CaseLine software platform and related features, applications, services, analytics, integrations, and functionality made available by CaseLine.
CaseLine provides software designed to assist criminal defense law firms with managing matters, cases, clients, court dates, charges, statutes, documents, financial information, firm operations, analytics, reporting, and related workflows.
CaseLine may also provide business-intelligence features that analyze information maintained within your firm's account, including information relating to revenue, collections, case outcomes, referral sources, attorney performance, caseloads, sentencing outcomes, judges, prosecutors, and other firm metrics.
CaseLine is a software provider. CaseLine is not a law firm, does not practice law, does not establish an attorney-client relationship, and does not provide legal advice.
Any statutory information, classifications, sentencing-exposure calculations, analytics, automated recommendations, artificial-intelligence outputs, or other information produced through the Service are provided solely as informational and operational aids.
Such information may be incomplete, inaccurate, outdated, or affected by incomplete Customer Data. A licensed attorney must independently verify all information relevant to a legal matter before relying upon it for legal advice, court filings, plea negotiations, sentencing analysis, client counseling, or any other professional purpose.
Accounts are provisioned on a per-firm basis, with individual user credentials for authorized members of the firm.
Your firm is responsible for:
Firm administrators may add, deactivate, or modify authorized users subject to the number of seats purchased by the firm.
Deactivating a user permanently revokes that user's ability to log in but may preserve the user's name, activity, authorship, and other historical information associated with existing records.
Restoring access to a former user requires an available paid seat.
You may not share user credentials between multiple individuals.
CaseLine may suspend or restrict an account where reasonably necessary to address a security threat, suspected unauthorized access, violation of these Terms, unlawful activity, or material risk to the Service or other customers.
Where reasonably practicable, CaseLine will provide notice of such suspension.
CaseLine is offered as a paid subscription billed monthly or annually through CaseLine's designated third-party payment processor.
Unless otherwise stated in an applicable order form, promotional agreement, or written pricing commitment, each base subscription includes two (2) user seats.
Additional user seats may be purchased at the then-current per-seat price.
Additional seats are billed automatically to the payment method associated with the account and may be prorated for the current billing period at the time of purchase.
Unless otherwise stated in writing, additional user seats are billed monthly even where the base subscription is billed annually.
Seats represent purchased account capacity and are billed whether or not each seat is occupied by an active user.
Removing a seat does not generate a refund or credit for any current billing period. The removed seat remains paid through the end of the applicable period and will not renew thereafter.
A seat may only be removed if it is not assigned to an active user.
Unless your firm has entered into a separate written pricing commitment with CaseLine, CaseLine may modify subscription pricing upon at least thirty (30) days' prior notice.
Any pricing change will become effective no earlier than the beginning of your firm's next applicable billing period.
Pricing guarantees, founding-customer pricing, discounts, or other special pricing arrangements will be governed by the applicable order form or written agreement.
Your firm authorizes CaseLine and its payment processor to charge all applicable subscription fees, seat fees, storage fees, taxes, and other authorized charges to the payment method on file.
Your firm is responsible for maintaining a valid payment method.
Your firm may cancel its subscription at any time through the billing portal or other cancellation functionality made available by CaseLine.
Unless otherwise agreed in writing, cancellation becomes effective at the end of the current paid billing period.
Your firm will retain access to the Service through the remainder of that paid period.
After cancellation becomes effective, no additional subscription charges will be made unless the subscription is reactivated or additional amounts remain legally due.
Except where required by law or expressly provided in these Terms, all payments are non-refundable, including payments attributable to partial billing periods, unused seats, or unused portions of the Service.
If CaseLine materially reduces core functionality during a prepaid subscription period and does not provide reasonably comparable replacement functionality, your firm's exclusive remedy will be the right to terminate the affected subscription and receive a prorated refund of prepaid, unused subscription fees attributable to the affected period.
Termination or cancellation does not relieve your firm of payment obligations incurred before the effective termination date.
Your firm retains all right, title, and interest in its Customer Data.
For purposes of these Terms, "Customer Data" means all data, documents, files, communications, records, case information, client information, financial information, and other content submitted, uploaded, imported, synchronized, transmitted, or otherwise provided to the Service by or on behalf of your firm.
CaseLine does not claim ownership of Customer Data.
Your firm grants CaseLine a limited, non-exclusive right to host, process, transmit, reproduce, analyze, back up, and otherwise use Customer Data solely as reasonably necessary to:
CaseLine will not sell your firm's Customer Data.
CaseLine will access, use, or disclose Customer Data only as necessary to provide and secure the Service, comply with applicable law or valid legal process, protect the rights and security of CaseLine and its users, or as otherwise authorized by your firm.
CaseLine will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, acquisition, alteration, disclosure, or destruction.
No electronic storage or transmission method can be guaranteed to be completely secure, and CaseLine does not warrant absolute security.
If CaseLine confirms a security incident involving unauthorized access to Customer Data, CaseLine will notify the affected firm without unreasonable delay, subject to applicable law, and will provide reasonably available information concerning the nature and scope of the incident.
Your firm may export Customer Data using export functionality made available through the Service.
Certain internal system metadata, security logs, proprietary analytics models, platform configuration data, aggregated information that does not identify your firm or clients, and CaseLine proprietary information are not Customer Data and may not be included in an export.
Your firm is solely responsible for ensuring that its collection, upload, storage, processing, use, retention, and disclosure of Customer Data through CaseLine complies with:
Following expiration or termination of your subscription, CaseLine may provide a limited period during which your firm may retrieve or export Customer Data.
After any applicable retrieval period expires, CaseLine may begin deleting Customer Data in accordance with its data-retention and deletion procedures, subject to the specific provisions of Section 5a and ordinary backup-retention schedules.
Residual copies may temporarily remain in encrypted backups until deleted or overwritten through CaseLine's ordinary backup lifecycle.
CaseLine has no obligation to restore Customer Data from backup systems after the applicable retrieval period has expired.
If payment for a paid storage subscription fails, expires, or otherwise becomes delinquent, the affected storage account will enter frozen status for fourteen (14) calendar days beginning on the date payment lapses. During this fourteen-day period, CaseLine will send notice to the firm's designated billing administrator(s), including recurring email reminders regarding the outstanding payment.
During frozen status, the firm will retain full access to view and download all existing stored documents. New document uploads may be restricted or paused if the firm's storage usage exceeds its currently paid storage capacity. No existing documents will be deleted during the fourteen-day frozen period.
If payment remains unresolved at the conclusion of the fourteen (14) calendar-day frozen period, CaseLine will prepare, where technically practicable, a secure automated export of the firm's stored documents and send a one-time download link to the firm's designated billing administrator(s).
The download link will remain valid for seven (7) calendar days from issuance. The firm is solely responsible for retrieving and securely preserving its documents before the link expires.
If the seven-day download period expires without the firm retrieving its files, CaseLine's obligation to retain, preserve, restore, or provide access to those documents will end. The firm's documents will be scheduled for deletion from CaseLine's active production systems in accordance with CaseLine's ordinary data-deletion procedures.
Residual copies may temporarily remain in encrypted backup, disaster-recovery, archival, or replication systems until deleted or overwritten pursuant to CaseLine's ordinary backup-retention schedule. Such residual copies will not be maintained for the purpose of restoring the firm's access, and CaseLine will have no obligation to recover or provide access to them.
Responsibility for complying with all client-file preservation, document-retention, legal, ethical, and professional obligations remains with the firm at all times.
The Service includes an optional client portal through which your firm may grant your own clients (or a person your firm designates on a client's behalf, such as an emergency contact) limited access to information your firm chooses to share with them.
Your firm controls portal access entirely. Your firm decides who is invited, what information is shared, how long access lasts, and when access is revoked. Documents held in a case are not visible in the portal unless your firm marks them as shared. CaseLine does not determine what any portal user may see.
Portal users sign in using a one-time link sent to the email address your firm provides. Anyone with access to that email account, or to a sign-in link that has been forwarded, may be able to view the information shared with that portal user. Portal users are responsible for keeping their email account secure and for not sharing their sign-in links. CaseLine is not responsible for disclosure resulting from a portal user sharing, forwarding, or failing to secure their own access.
Your firm is responsible for confirming that each email address it enters is correct and belongs to the intended recipient, and for obtaining any client consent required before granting portal access to a person other than the client. Your firm remains responsible for its professional and ethical obligations, including those concerning confidentiality and privilege.
Files uploaded through the portal count toward your firm's storage allocation. Uploaded files may be scanned for malware; files that cannot be scanned are held for your firm's review rather than treated as safe. CaseLine does not guarantee that any file is free of malicious content, and your firm should exercise its own judgment before opening files received from any third party.
Your firm and its users may not:
CaseLine may suspend or terminate accounts that materially violate this Section, present a credible security risk, or involve unlawful use.
Where reasonably practicable, CaseLine will provide notice and an opportunity to cure before termination.
Subject to these Terms and payment of applicable fees, CaseLine grants your firm a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service solely for your firm's internal professional and business purposes during the subscription term.
CaseLine and its licensors retain all right, title, and interest in and to the Service, including its software, source code, designs, interfaces, workflows, databases, documentation, analytics methodologies, algorithms, trademarks, branding, and other intellectual property.
Except for the limited right to access and use the Service under these Terms, no intellectual-property rights are transferred to your firm.
Your firm and its users may not upload, store, or share content that infringes the copyright or other intellectual-property rights of a third party. CaseLine responds to notices of claimed copyright infringement and will terminate, in appropriate circumstances, the accounts of users who repeatedly infringe, as described in the Copyright & DMCA Policy.
CaseLine may provide statutory reference information, charge classifications, sentencing-exposure figures, case analytics, financial calculations, business intelligence, automated recommendations, and artificial-intelligence-assisted outputs.
These features are intended to assist attorneys and law firms with research, organization, administration, reporting, and internal decision-making.
They are not substitutes for independent legal research, professional judgment, or attorney verification.
Statutes, penalty ranges, classifications, sentencing information, and other legal information may change over time or may not reflect the most recent legislative, judicial, regulatory, or procedural developments.
Your firm is responsible for verifying material legal information against authoritative primary sources before relying upon it.
CaseLine does not warrant that any statutory reference, sentencing calculation, deadline, legal classification, case prediction, analytical conclusion, or AI-generated output is accurate, complete, current, or applicable to a particular matter.
Artificial-intelligence-assisted outputs may contain errors, omissions, hallucinations, or incorrect interpretations.
No AI-generated output should be treated as legal advice or relied upon without review by a licensed attorney.
Your firm retains responsibility for all professional decisions made using information obtained through the Service.
CaseLine may use third-party service providers to provide AI-related functionality.
The treatment of Customer Data by such providers will be governed by CaseLine's Privacy Policy, applicable data-processing terms, and CaseLine's contractual arrangements with those providers.
CaseLine works to maintain reliable access to the Service but does not guarantee any specific uptime level unless expressly stated in a separate written service-level agreement.
The Service may occasionally be unavailable because of:
CaseLine may modify, improve, add, remove, or replace features over time.
CaseLine will use commercially reasonable efforts not to materially reduce the overall core functionality of a paid subscription during its current billing period without notice.
Neither party will be responsible for delay or failure to perform caused by circumstances beyond its reasonable control, except that such circumstances will not excuse amounts already owed under these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CASELINE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND QUIET ENJOYMENT.
CASELINE DOES NOT WARRANT THAT:
YOUR FIRM ACKNOWLEDGES THAT CASELINE IS NOT A LAW FIRM AND THAT NO USE OF THE SERVICE CREATES AN ATTORNEY-CLIENT, FIDUCIARY, OR PROFESSIONAL-ADVISORY RELATIONSHIP BETWEEN CASELINE AND YOUR FIRM OR ITS CLIENTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.
CASELINE WILL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, OR LOSS ARISING FROM RELIANCE UPON STATUTORY, ANALYTICAL, FINANCIAL, OR AI-GENERATED INFORMATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASELINE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOUR FIRM TO CASELINE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section apply regardless of the legal theory asserted and even if a party has been advised of the possibility of such damages.
Nothing in these Terms limits liability to the extent such liability cannot lawfully be limited or excluded.
Your firm agrees to defend, indemnify, and hold harmless CaseLine LLC and its affiliates, members, officers, employees, contractors, representatives, successors, and agents from and against third-party claims, damages, judgments, liabilities, losses, costs, and reasonable attorneys' fees arising out of or relating to:
CaseLine will provide reasonably prompt notice of an indemnified third-party claim and reasonable cooperation in the defense, at the indemnifying firm's expense.
CaseLine may participate in the defense with counsel of its choosing at its own expense.
These Terms and any dispute arising out of or relating to them or the Service will be governed by the laws of the State of Florida, without regard to conflict-of-laws principles.
Unless otherwise stated in an applicable order form, the parties agree that any legal action arising out of or relating to these Terms or the Service will be brought exclusively in the state courts located in Pinellas County, Florida, or the applicable United States federal court having jurisdiction over Pinellas County, Florida.
Each party consents to personal jurisdiction and venue in those courts.
Nothing in this Section prevents either party from seeking temporary, preliminary, or emergency injunctive relief in a court of competent jurisdiction where necessary to prevent immediate or irreparable harm.
CaseLine may update these Terms from time to time.
If CaseLine makes material changes, CaseLine will revise the effective date of the Terms and, where appropriate, notify account administrators through email, in-product notice, or another reasonable method.
Unless otherwise required by law, material changes will take effect on the date specified in the notice.
Continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.
These Terms, together with any applicable order form, Privacy Policy, Data Processing Addendum, and other documents expressly incorporated by reference, constitute the entire agreement between CaseLine and your firm regarding the Service and supersede prior or contemporaneous agreements concerning the same subject matter.
If an applicable order form expressly conflicts with these Terms, the order form will control solely with respect to the conflicting provision and the subscription covered by that order form.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
A party's failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.
Your firm may not assign or transfer these Terms without CaseLine's prior written consent.
CaseLine may assign or transfer these Terms in connection with a merger, acquisition, financing, corporate reorganization, change of control, or sale of all or substantially all of its business or assets.
The parties are independent contractors.
Nothing in these Terms creates a partnership, joint venture, agency, employment, fiduciary, franchise, or attorney-client relationship between CaseLine and your firm.
Notices to your firm may be provided to the email address associated with the firm's billing administrator, account administrator, or other designated contact.
Notices to CaseLine must be delivered through the contact information identified on CaseLine's website or applicable order form.
Headings in these Terms are for convenience only and do not affect interpretation.
Provisions that by their nature should survive termination — including provisions concerning intellectual property, confidentiality, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and data-retention obligations — will survive termination.
Questions regarding these Terms may be submitted through CaseLine's designated contact page or to the legal/contact email address published on CaseLine's website.